Customer Service Rep
Order Processor / Customer Service Representative
Location: Phoenix, AZ (85024- Deer Valley)
Schedule: Full-Time | Monday–Thursday On-Site, Friday Work From Home | 7:00 AM – 4:00 PM
Pay Rate: $25+/hr, DOE
Employment Type: Temp-to-Hire
We are seeking a detail-oriented and reliable Order Processor / Customer Service Representative to support daily order management and customer coordination activities. This position plays a key role in ensuring a smooth customer experience and serves as the primary point of contact between our customers and internal departments.
This role offers the opportunity to work with AI-supported order entry systems, enhancing efficiency and allowing the team to focus on accuracy and responsiveness.
Key Responsibilities:
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Review and enter customer purchase orders into SAP using AI-assisted tools
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Manage and maintain accurate customer records in SAP and Salesforce CRM
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Respond to and prioritize a high volume of customer emails
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Coordinate internally on behalf of customers for order updates, changes, tracking, and resolution of service-related issues
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Ensure timely and accurate order fulfillment in collaboration with internal teams
Tools & Systems:
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SAP (preferred, not required – training available)
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Salesforce CRM Suite
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Microsoft Outlook and Office Suite
Qualifications:
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Strong written communication and typing skills
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Previous experience in customer service, order processing, call center, or technical support roles
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Ability to manage multiple tasks in a time-sensitive, metrics-driven environment
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Familiarity with change management concepts is a plus
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High attention to detail and the ability to work independently and collaboratively