Milford, CT
Direct HireConnecticutCustomer Service
Customer Experience Representative
Are you a customer service superstar? Join us and play a crucial role in supporting our field sales department and ensuring customer satisfaction!
Employment Solutions is partnering with a company to hire a Sales Support / Customer Service Specialist to work on site in Milford, CT. This is a direct hire full-time position with outstanding benefits. Our client manufactures and sells high-performance metal components & assemblies.
Salary: $56,000/year
Responsibilities:
Employment Solutions is partnering with a company to hire a Sales Support / Customer Service Specialist to work on site in Milford, CT. This is a direct hire full-time position with outstanding benefits. Our client manufactures and sells high-performance metal components & assemblies.
Salary: $56,000/year
Responsibilities:
- Responsible for providing assistance to field sales and internal personnel
- Handle day-to-day activities of the assigned account list and serve as liaison between customer, quality, engineering, and manufacturing departments
- Generate quotes, coordinate order entry, and communicate order requirements
- Work to expedite orders to ensure product delivery on time for customers’ needs
- Promote business to new and existing customers, build strong client relationships with category buyers that allow for sales increases and rapid resolution of customer issues
- Perform customer service and account maintenance duties for customers, including scorecard and portal management
- Prepare and present customer quotations and proposals directly to customers or in conjunction with field sales representatives
- Monitor account activity, analyze overall account performance, and provide sales forecasts
- Occasional travel to customer locations may be required (+/-10%)
- Work with the SVP of Sales, Marketing, and Customer Experience Manager to analyze customer data to find the most efficient prospecting and sales methods
- Manage customer data within company systems, including ERP & CRM systems
- BS/BA in a related field preferred
- Previous business and sales experience in manufacturing environment preferable
- 5+ years of customer service
- Knowledge of technical and mechanical aspects of products and services
- Knowledge of pricing strategies and negotiation techniques
- Proficient in MS Office, CRM, Teams
- Excellent communication skills both virtually and in person
- Excellent organizational abilities to work effectively on multiple projects in parallel
- Problem-solving aptitude and ability to think on your feet
- Knowledge of factory production and engineered solutions a plus