Job Seeker FAQ

Direct Deposit FAQ

Is direct deposit available?

Yes. Employees may elect to direct deposit their check. Direct Deposit Enrollment Forms are available for download here and at your local branch office. Employment Solutions also offers Global Cash Pay Cards.

How long does it take to get my direct deposit started?

Usually, the second payroll following your enrollment. To make sure deposit information is correct, “prenoting” (a practice run) takes place the first payroll following your enrollment, and you will still receive a paycheck. The direct deposit will then occurs on the second payroll following your enrollment if the prenote was successful.

Can I make a direct deposit to more than one account?

Yes. Direct deposits can go into up to three different checking/savings accounts. Each account will need a percentage assigned to it on a Direct Deposit Enrollment Form. The percentages assigned must total 100%.

How do I change my bank account information for my direct deposit?

You can update your direct deposit information by completing a Direct Deposit Form and selecting the Change option. This form may be downloaded here or obtained at your local branch office.

Can I have my check deposited into different accounts on different pay dates?

No. Employment Solutions can’t change your accounts for certain pay dates or checks.

If I stop my direct deposit now, will it go into effect immediately?

The direct deposit cancellation will go into effect for the next payroll (provided the payroll has not already closed out for processing). Your direct deposit information stays on file until you select to cancel it. Failure to update your direct deposit information upon making changes will result in your paycheck being sent to an account you may have closed since your last assignment.

What do I do if I had to close the bank account into which my pay was being deposited, but I didn’t inform the Payroll Office?

If you changed accounts within the same bank, contact the bank, they may still have your old account open. Please contact the Payroll Office at 607-732-7354 as soon as possible to be instructed about the steps that need to be taken.

What are the benefits of direct deposit?

Direct deposit is safe, simple, and convenient. Your check will be electronically deposited in your account(s) on pay day even if you are out of town or ill. You won’t have to make special trips to the bank. You won’t have to worry about mail delays, lost checks, or missing a check when you’re out of town. Payroll changes can be made quicker. Many banks and other financial institutions offer incentives for using direct deposit.

How can I determine the routing number for my financial institution?

If you have a checking account, look at the bottom left corner of your checks. Usually, the first nine digits are the routing number. Contact your financial institution if you wish to direct deposit into your savings account or if you are unsure of the correct routing number.

Deductions FAQ

How do I change my Allowances of Exemptions for federal/state taxes?

You can update your allowances by completing an Information Change Form. You can download a copy of this form here or at your local branch office, or by completing a W-4 form each time you need your allowances changed.

If I carry an out-of-state address on my W-4, what taxes do I pay?

Taxes are withheld based on the state in which you work.

What is FICA?

FICA is also known as Social Security tax. All employees are subject to FICA taxes.

Too much tax was taken out of my paycheck. What do I do?

Please contact the Payroll Department at 607-732-7354 to discuss your situation.

Why is my pay different than my friends and we worked the same amount of hours?

Claiming a different amount of allowances or different deductions will affect employee’s net pay. We encourage all employees to keep their payroll information confidential.

I noticed a deduction on my paycheck that I am unsure what it is.

Frequent deductions include child support, tax levies/garnishments, and vouchers for equipment. Please contact the Payroll Department at 607-732-7354 to discuss your situation.

I would like to voluntarily submit child support documentation to have my deductions begin immediately so I don’t get behind, where do I send it to?

Child support is processed by our Payroll Department; you can submit your documentation by fax 607-732-7362, email backoffice@esnyinc.com, or drop it off at your local branch office.

How do I stop a garnishment on my check?

You cannot. An official court order is mailed to the company to authorize termination of the garnishment. This is usually mailed to you soon after the court order has been made. Once you receive the official court order, please provide us with a copy and we will terminate the garnishment.

Can I issue additional child support out of my paycheck or have Employment Solutions deduct money so I can pay a bill?

No. Employment Solutions does not allow additional child support to be submitted or non-work-related deductions to be authorized such as for paying personal bills. Additional child support can be submitted through Expert Pay at www.expertpay.com or by contacting your designated child support office.

General FAQ

How do I change my home address?

You can update your home address by completing our Address Change Form. You can fill the form out here online, obtain one at your local branch office, or complete a W-4 form each time you need your home address changed.

I want to change my name because I just got married/got divorced. What do you need from me to do that?

From a U.S. citizen: To change someone’s last name we require their updated social security card. From a Non-U.S. Citizen: We require their updated passport. We also recommend that they get their social security card changed as well and bring it in to us to update their records.

How can I obtain a summary of my earnings for either the current or prior years?

Please complete an Information Request Form. This form can be downloaded here or obtained at your local branch office.

How can I get a copy of a previous check?

Visit our Employee Portal or download and complete an Information Request Form here or at your local branch office.

How can I contact the Payroll Department?

Employment Solution’s Payroll Department can be contacted by calling 607-732-7354, emailing backoffice@esnyinc.com, or by fax 607-732-7362.

I have to provide verification of employment to a 3rd party. What do I do?

You will need to complete an Information Request third form. This can be downloaded here or obtained at your local branch office. Please provide details where and to whom the information should be sent to.

Can I obtain paycheck information without calling the Payroll Department?

Yes. You can access your paycheck information electronically from the Employee Portal.

What is required for an employee who serves on jury duty?

An employee who serves on jury duty must submit a copy of the Certification of Jury Service to Employment Solutions.

When is my timesheet due?

Timesheets are due in our office prior to 10:00 a.m. on Tuesdays. This time may change due to holiday schedules; please contact the Payroll Department at 607-732-7354.

I am looking to file an unemployment claim, how do I do this?

If you worked for Employment Solutions in New York state, please reference the Record of Employment form you should have received when you completed an exit interview. Employment Solutions does not assist with filing unemployment claims. You should contact your local Department of Labor office for assistance.

How do I login to the Employee Portal on the company website?

Visit our Employee Portal, click on “Create Account – Change Account” underneath the login prompt, enter your last name, then type your full SS#, proceed to create your account username & password (this is what you will use to log into the employee portal in the future), go back to the employee portal and login using your newly created username & password. If you need further assistance please contact the payroll department.

W-2 FAQ

How will I receive my W-2 form if I have moved?

Please be sure to complete an Information Change Form to update your most current address. You can download a copy of this form here or at your local branch office.

What do I do if I lost or never received my W-2?

You will need to complete an Information Request Form which can be downloaded here or obtained at your local branch office. W-2s can also be viewed via the Employee Portal.

When will my W-2 be issued?

Employers are required to mail W-2s to employees by January 31. Employment Solutions will meet the required deadline and make every effort to issue W-2s earlier than the required deadline. W-2s can also be viewed via the Employee Portal.

What is the difference between a W-4 form and a W-2 form?

A W-4 is the IRS form that employees complete and sign to determine the amount of federal tax withholding. If an employee does not complete a W-4, the IRS requires a default of “Single and 0.” The W-2 is a statement of gross wages earned and taxes withheld during a calendar year.

Pay Stub and Pay Check FAQ

Why am I not receiving my check stubs?

The policy is to have check stubs emailed to the employees. Check stubs are also available via our Employee Portal.

Where and when can I pick up my paycheck?

Your paycheck can be picked up at your local branch office on Fridays from 8:00 a.m. – 5:00 p.m. The Payroll Office does NOT distribute paychecks. Any checks not picked up by 5:00 p.m. on Fridays will be mailed to the address on file.

Can I get my paycheck early?

No. Employees cannot be paid any earlier than the scheduled pay date.

Why have I not been paid?

Employees will not be paid if their timecard is not submitted to the Payroll Department by the appropriate deadline date. It would be processed the following pay period. Please contact the Payroll Department so they can look into why you haven’t been paid. They may request you fill out a Payroll Investigation Request Form.

I think my payroll check is short/I was overpaid? Who do I contact?

Always contact the Payroll Department so they can look into your situation. They may request you fill out a Payroll Investigation Request Form.

What if I didn’t use the Employment Solutions time clock?

In the event you do not clock in or out for your shift, it is your responsibility to provide Employment Solutions with proof you worked your shift. Payroll will not verify if you worked a shift or not. It is your responsibility to clock in at the start of your shift and out when you finish your shift. Pay will be issued the next payroll period after documentation has been provided that the shift was worked.

How do I know if I clocked in/out successfully?

After you clock in/out, wait and read the time clock to make sure your name appears after each clock in and out.

I lost my paycheck, what do I do?

Immediately fill out a Re-issue Check Form which can be downloaded here or obtained at your local branch office. The Payroll Department will wait two weeks from the date your original check was issued to stop payment and re-issue another check. If a replacement check is issued by Payroll, and the lost check is found, the employee should bring the “lost” check to their local branch office. If your address has changed, please complete an Information Request Form which can be downloaded here or obtained at your local branch office.

What dates are included in each pay period?

The majority of Employment Solutions assignments run Monday – Sunday; however, a few assignment locations run different dates for example Sunday—Saturday. Please contact the Payroll Department if you have further questions.

I found an old check that I can’t cash. What do I do?

Return the check to the Payroll Office by mail or your local branch office in person. If you mail the check, be sure to include a letter explaining why you have mailed it to us and how you would like to get the replacement check (pick up or by mail).

What if a payday falls on a holiday?

If the normal payday falls on a bank holiday, the check will be paid on the previous non-holiday business day.